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Privacy Policy

Product/Service description

At Edwards and Co, we stock a variety of products to suit each individual’s hair and budget needs, ensuring that all of our stocked brands are in line with our company’s values and recommendations. You can experience our luxurious range of cleansing milks and hydrating masks, through to our favorite styling products to maintain and support your luscious locks.

We have carefully selected a range of products that boast paraben and silicon free ingredients, SLES free, Vegan approved and derived from natural ingredients. The array of aromas within our product lines will have you falling in love all over again with each use, whilst gently caring for your delicate tresses.

 

Refund/Returns policy

Customers may exercise their right of refund or exchange for a period of seven (7) business days if the ordered Product(s) are damaged upon receiving goods. This period starts on the date of delivery of the order.

Customers must return Product(s) ordered at their own expense within seven (7) business days from exercise of the right to refund.

The Product(s) must be returned in their original inner and outer packaging with the associated invoice to the following address Level 1, 99-103 Kippax St, Surry Hills, NSW 2010.

If the above-mentioned conditions are complied with, Edwards And Co. will reimburse Customers within fourteen (14) business days for the total sum of corresponding to the Products purchased and the standard shipping and delivery costs.

Edwards And Co. will not reimburse additional costs if the Customer has expressly selected a more expensive method of delivery than the standard delivery indicated by Edwards And Co. Once received, Edwards And Co. will then exchange or reimburse the missing or faulty products.

 

Delivery policy

Edwards And Co. guarantee all purchased products will be posted within 3 working days, with the exception of public holidays.

Customers may opt to have the Product delivered to their home or a designated place.

The Products ordered by the Customer will be delivered to the address stated on the order form or deposited at the Post Office nearest to the delivery address provided by the Customer if the latter is not present at the address at the time of delivery. In this case, the postman will leave a notice of attempted delivery in the receiver’s letterbox allowing them to recover their package with ten (10) business days, before it is returned to the sender.

On receiving the ordered products, Customers must check the conformity of the Products. Any anomaly concerning delivery (Missing or damaged Products) must be notified by Customers on the delivery note that will be presented to them by the Post Office at the time of delivery and also immediately notified to the customer service department of Edwards And Co on the day of receiving or at the latest the next business day by email to info@edwardsandco.com.au between 9am-5pm Monday to Friday. Any claims made after this period will be rejected and Edwards And Co. will incur no liability.

 

Privacy policy

Edwards And Co. uses web analytic software to collect visitor data and analyze traffic and is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured it will only be used in accordance with our privacy policy. Edwards And Co. may change this privacy statement from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This information helps us understand customer interests and helps us improve our website. When you visit our site, the pages that you look at, and a short text file called a cookie, are downloaded to your computer. A cookie is used to store small amounts of information. This information is collected for traffic analysis only. The cookie does not contain personal details. Depending on the browser that you use, you can set your preferences to block/ refuse cookies, and/ or notify you before they are placed.Edwards And Co does not sell, give, or trade the statistics they store to any 3rd parties for data-mining or marketing purposes.

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.