FAQ’s for salon appointments

As a general rule for new clients we allow 3 and a half hours for a cut and colour, however this is for a basic colour. If you are having a colour correction or have long/thick hair then we will allow extra time. Please be mindful of this when you are booking and provide us with as much information as you can so that you we don’t have to turn you away once we see your hair.

Each client’s hair takes differently to colour so we can provide you with an estimate, however it may not be accurate. If you do not have any artificial dye in your hair then we can usually achieve your desired colour in the first session. However, if you have coloured your hair recently (in particular home dye’s) then we may need to cleanse your hair first to pull any strong colours. Alternatively if your hair is damaged then we may need to do 2 or 3 sessions of colour to maintain the integrity of your hair to prevent breakage.

Our prices vary for all stylist levels. Our hair cuts range between $80-$160 and our colours start around $250 + toner ($65-$105). Our most common colours (balayage and half head of highlights) generally start from $350+. Any additional charges such as treatments or Olaplex can be discussed in your consult .

We recommend that you rebook with every appointment to avoid missing out on your preferred stylist. However we understand that schedules can change and we advise to book 2-3 weeks in advance. For senior stylists and our busy days (late nights and Saturdays) we recommend 4-5 weeks notice at least. We do however have last minute cancellations for stylists so feel free to contact us via email or phone to double check and we can always add you to our cancellation lists.

At Edwards And Co. we have a variety of stylists to suit everyones needs. Around half of our stylists are freelancers (meaning they work for themselves, however we can book you in with them). Some of our stylists specialise in colour, whilst other in cutting/styling. All of our stylists are highly trained professionals that meet our Edwards And Co. standards so we feel comfortable booking you in with any one of them. We do however have stylists that are more suited to your individual styles so please don’t hesitate for advice from our team.

We advise any clients to come in for a consult first if they are having a colour correction, are unsure what is achievable, have damaged hair, or are unsure what colour/style they want to to achieve. We charge $50 for consultations.

We can recommend a salon grade shampoo and conditioner suited for your colour/style/hair needs/budget. We have a large variety of brands to suit everyone. They include Oribe, Christophe Robin, R+Co and Evo. For clients with coloured hair we recommend using a colour specific shampoo and conditioner to maintain longevity with your colour and to prevent brassiness. It is also very important for highlighted hair to use a ‘blonde’ specific shampoo and conditioner. We also have conditioning treatments that can be used on a weekly basis to prevent brassiness and tonal changes. We recommend talking to your stylist about what brand/product will suit your colour needs.

Colour build up is any artificial dye that has been placed on your hair. Until that hair has completely grown out it is likely that it will remain on the hair and can affect the colour outcome. Some clients it will take up to a hair to achieve a complete colour removal. When cleansing colour your hair will got through various stages of colours, you may see red, orange, brassiness and copper. Once you have your first colour correction appointment we can usually give you a rough timeline for your colour in the future.

Yes absolutely! We guarantee all of our work and if you are not happy with your colour/cut then we have a 2 week redo policy for you to contact the salon so we can rectify the issue for you.

Yes we do use Olaplex at our salon as an additional cost. Our Olaplex treatments range between $50-$70. If you are interested in using Olaplex with your colour then please alert your stylist during your consult or when you make your booking so we can allow additional time for your appointment.

Yes we do offer Keratin treatments at all of our salons which will assist in smoothing out the hair, however still leave you with natural volume.

Yes we do extensions at our salons. All extension clients are required to have a consult at least 2-3 days prior to your booking to allow adequate time for the correct colours to arrive.

Yes you need to confirm your appointment. We automatically send out a confirmation text 3 days prior to your appointment as a friendly reminder. Unfortunately if appointments are not confirmed within 24 hours of the appointment then we will have to cancel the appointment as we have a waiting list.

We have a 24 hour cancellation policy. If you have confirmed your appointment and cancel within the final 24 hours of your booking then you will be charged 50% of your booking. If you cancel on the day of your appointment or are a ‘no-show’ then the minimum fee of your booking will be charged (your haircut price $120 or $250 for a colour service).