FAQ’s for online orders

Do you ship internationally?

Yes, we ship to over 100 countries across the world!

If your country doesn’t appear as an option please feel free to get in touch via email at [email protected]

What payment methods do you accept?

We accept the following forms of payment: Visa, MasterCard, PayPal and Zippay

Zippay is currently only available for our Australian and New Zealand customers.

Will I have to pay customs and duties taxes?

If you purchase from outside of Australia or the US, you, the buyer, are responsible for all customs & duties associated within your own country.

For detailed information, we recommend contacting your local customs office or reading our Customer Service page.

What is the status of my order?

Once your order is on its way, you’ll receive a shipping notification via email.

If you’re having trouble tracking your order, don’t hesitate to get in touch via email at [email protected]

How do I make changes to my order?

If you require any changes to your order including correcting address details and styles, please contact us immediately at [email protected] to ensure adjustments can be applied promptly.

If your order has already been processed, Edwards And Co. accepts no responsibility for incorrect details entered.

What if my order arrives damaged or faulty?

For faulty items please email us at [email protected] so that our returns team can arrange for the damaged/faulty goods to be repaired or replaced as soon as possible.

The item must be in new and unused condition. We will assess the fault upon return and reserve the right to repair or replace. If the item is no longer in stock, a full refund will be issued.

What is the shipping cost for products under $100?

$10.00 for Domestic

$30.00 for International

What is the Return Policy? Are there any charges for returns?

No returns unless damaged.